1. DELIVERY
The delivery time at home will depend on the product purchased, but as a general rule, the approximate delivery time will be 3 days from the time of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no case binding for BAROVARI.
Deliveries will be made on weekdays (Monday to Friday). It is recommended that the CLIENT communicate their time preferences for delivery when filling in the order details in the Comments section.
The delivery of the product purchased at home will be made by the carrier together with a delivery note at the address indicated in the order form that the customer must sign as a receipt document. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.
If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly to agree either a delivery time, or the withdrawal of the package at the corresponding delegation, or indicating, in In any case, the steps to follow. After the deadline, if the order has not been collected, it will be returned to our warehouse and an email will be sent indicating how the delivery will finally be made. In the latter case, the shipping costs will be borne by the CUSTOMER.
In the event that the impossibility of delivery is caused by a wrong address having been entered, the cost of re-dispatching the order will be borne by the CUSTOMER. BAROVARI is not responsible for delays in deliveries of purchased parts due to causes attributable to the carrier.
The CUSTOMER may also buy and collect the order in our store at Gran Vía Carles III, nº 8-10, 08028 Barcelona (Spain). BAROVARI will send the CUSTOMER an email when the purchase is ready for collection. The delivery time for this modality is from 10.15 to 14.00 and from 16.30 to 20.00 from Monday to Friday and Saturdays from 10.15 to 14.00. To collect the order, the CLIENT must present the receipt of the order that will be received by email.
In order that you are informed at all times of the management of your purchase, you will receive by email a notification of the confirmation of your order and payment.
Likewise, the CLIENT can check the status of their order through our website by accessing their client account.
2. RETURNS
The following return conditions for our products do not apply in the case of exercise of the right of withdrawal.
Returns or exchanges of products will only be accepted in the event of a factory defect, transport damage or delivery errors. In any case, no more than 14 days should have elapsed from the receipt of the product and the packaging and accessories should be included. It will be verified prior to acceptance that it is a manufacturing or packaging defect or anomaly and not improper or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.
Both in the case of a return due to manufacturing or packaging defect and in the case of an error in the order, the CLIENT will be offered, if possible, the repair of the part or its replacement with another alternative at no additional cost and without rights, by of the CLIENT, to any type of compensation. The expenses generated by the shipment of the repaired or correct order will be borne by BAROVARI.
In any case, the return will always be subject to prior examination by BAROVARI of the status of the product being returned and to verification that the requirements in these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 30 days and in the same terms that were used to make the payment.
BAROVARI reserves the right to reject returns communicated or sent after the deadline or for products that are not in the same conditions in which they were received.
Returns will be managed by sending an email to info@barovari.com with a description of the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once the request is received, we will process it in a timely manner.